Operating Model Adaptability

Optimizing your organization design for customer value and business effectiveness

When pursuing continual customer delight that also drives sustainable business performance, the entire ecosystem of an organization and its effects as a living organism on the outcomes must be considered. Only then do the rich transformational outcomes fulfill their promise, and become fully effective and reliable. We leverage the exceptional framework of Jay Galbraith's Star Model to reach the desired local and global harmony between organizational scale and agility. As new capabilities begin to perform, we continue to finetune your organization's Star Model to uplevel the structure, processes, metrics, and talent to stay aligned with your strategy. Through applying this comprehensive perspective, the operating model can breathe.